Privacy Policy

1. Introduction

Cihanpan Orman ve Metal Ürünleri İmalat Pazarlama Ltd. Şti. ("CİHANPAN", "we", "us") respects your privacy. This policy explains how we collect, use and protect personal data when you visit cihanpan.com or contact us for wholesale enquiries.

2. Data We Collect

We may collect the following information when you interact with our website or contact us:

• Contact details: name, company name, phone number, email address
• Enquiry content: product interest, order specifications, messages
• Technical data: IP address, browser type, pages visited, visit timestamps
• Cookie data (see section 5)

3. How We Use Your Data

Your data is used solely for the following purposes:

• Responding to wholesale and export enquiries
• Preparing and sending price quotations
• Processing and managing orders
• Sending product updates you have requested
• Improving website performance and user experience
• Complying with legal obligations

We do not use your data for unsolicited marketing without your explicit consent.

4. Legal Basis for Processing

We process your data under the following legal bases (GDPR Art. 6):

• Contractual necessity: to fulfil orders or respond to pre-contractual enquiries
• Legitimate interests: to maintain business communications and website analytics
• Consent: where you have opted in to receive product news
• Legal obligation: where required by applicable law

5. Cookies

Our website uses cookies to improve your browsing experience and analyse traffic. You can manage or disable cookies through your browser settings. Disabling cookies will not affect your ability to use the site.

6. Data Security

All data is transmitted over SSL-encrypted connections and stored on secured servers. We implement appropriate technical and organisational measures to prevent unauthorised access, loss or disclosure of personal data.

7. Third Parties

We do not sell or share your personal data with third parties except where required by law or to deliver a service you have requested (e.g. logistics partners for order fulfilment). Any third-party processors are bound by data processing agreements.

8. Data Retention

We retain enquiry and order data for up to 7 years to comply with Turkish commercial law. Website analytics data is retained for 26 months. You may request earlier deletion (see section 9).

9. Your Rights

Under GDPR and applicable law you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data ("right to be forgotten")
• Restrict or object to processing
• Data portability (receive your data in a machine-readable format)
• Withdraw consent at any time without affecting prior processing

To exercise any right, contact us using the details below.

10. Contact

For any privacy-related queries or to exercise your rights:

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be published on this page with a revised "Last updated" date.