Frequently Asked Questions

All panels are manufactured at our 10,000 m² facility in Kayseri Organised Industrial Zone, Turkey — the same location since 1998.

Four series: PVC Coated (moisture-resistant, 30+ colours), Laminoks Coated (high-pressure laminate, scratch-resistant), Elitpan UV Painted (industry-first UV surface), and Laser Cut (high-precision decorative cutting).

Standard thickness is 10mm. Other thicknesses (6mm, 8mm, 12mm) are available on request with a minimum order.

Yes. Custom dimensions, colours and finishes are available across all four series. Contact us for MOQ and pricing on bespoke specifications.

MOQ is 50 units for standard models. Custom sizes or finishes require a minimum of 100 units. Volume discounts apply from 200 units. Mixed-model orders count toward a single MOQ.

Fill in the contact form on our Contact page, email export@cihanpan.com, or message us on WhatsApp. Our export team responds within 24 hours.

L/C (Letter of Credit), T/T (Bank Transfer), and 30% deposit + 70% before shipment for export orders.

Standard models: 15–25 business days after order confirmation. Custom sizes or finishes: 25–35 business days. Express production may be available — contact us.

Yes. We dispatch samples to potential buyers on a freight-collect basis. Reach out with your specifications and we will arrange shipment.

Panels are individually wrapped, bundled and loaded into reinforced export cartons on wooden pallets — designed to withstand FCL and LCL ocean freight.

We serve wholesale buyers in the EU, UK, USA, Middle East, North Africa, Balkans, GCC and Central Asia — currently 15+ countries.

EXW, FOB and CIF are standard. DDP/DAP pricing is available for container orders — ask your export coordinator for a delivered price.

Yes. We provide full export documentation: commercial invoice, packing list, bill of lading, certificate of origin, and any product certificates required for your destination country.